Core Skills Courses

A core skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done. Core skills include a wide variety of communication and people skills, social attitudes, personality traits and emotional intelligence. These qualities are increasingly important for success in the workplace. Everyone can benefit from some focused training and development to help them realise their full potential.

MPAQ has a variety of core skills courses on offer, please see the list below. To register for any of these courses, please select the register now button above.

Course Details

Communicating in a professional environment 

Effective communication skills are integral to many industries. Communication skills can be oral or written and allow you to express yourself effectively in the workplace. Communication is a critical skill in any workplace.

Overview of what is covered:

  • Choosing the right form of communication
  • Active Listening
  • Verbal and Non-verbal Communication
  • Written Communication and some Writing Tips

Cyber Security Awareness

This course in Cyber Security Awareness will assist you to gain the knowledge that is needed to protect your business, from potential cyber threats and show you how to respond and avoid them!

Overview of what is covered:

  • Common cyber attacks on businesses
  • What are security vulnerability assessments and how to access them
  • The security measures that you can take to prevent attacks
  • How to respond to a cyber attack
  • The benefits of cyber insurance in today’s tech world

Fire Safety

Fire safety helps to protect your business. It ensures that everyone knows how to act safely, reducing the risk of injury. Basic fire safety techniques can also prevent a small fire from becoming a big emergency.

Overview of what is covered:

  • Identify and prevent common fire hazards in the workplace
  • Identify the different types of fire extinguishers and their purpose
  • Understand the process for the correct use of a fire extinguisher
  • Respond correctly in the case of an emergency

Manual Handling

Lifting, lowering, pulling, pushing, holding, carrying and restraining are common causes of lower back injuries that are often preventable. This course is designed to provide participants with a basic understanding of manual handling.

Overview of what is covered:

  • Characteristics of Manual Handling Tasks
  • Identifying Hazards
  • Risk Assessments
  • Heirarchy of Controls
  • Manual Hadling and Lifting Techniques

Office Ergonomics

This course will provide you with the knowledge, skills and tools you need to identify risk factors within your work area and to complete a self-assessment and properly set up your workstation.

Overview of what is covered:

  • How to identify ergonomic injuries that can be caused by poor posture
  • Ergonomic hazards that exist in the workplace
  • How repetition and contact stress can be avoided
  • How to combat visual fatigue
  • How to conduct a self assessment and make the necessary ergo-adjustments to your workspace

Risk Management

In this course you will learn that Risk Management is the process of minimizing or mitigating a risk. Its starts with the identification, evaluation of the risk and then the controlling of the risk.

Overview of what is covered:

  • The risk management process
  • How to identify risks in your workplace
  • How to conduct risk assessments
  • What is a risk matrix and how to use it
  • Understanding the Hierarchy of Control
  • Registering risks in your workplace

Self Development

Self development is taking steps to better yourself and is an approach to living life that aims to develop our potential. This course will break the self-development process into 4 key steps that will help you achieve your goals.

Overview of what is covered:

  • Tips and tricks for designing your Personal Development Plan
  • Skills for Success
  • How to map your Actions
  • Setting SMART Goals to achieve success

Silica Dust Awareness

This is an introductory course that is designed to provide an awareness of silica dust and the hazards and risks associated with it and how control measures can be applied.

Overview of what is covered:

  • What silica is and where you will find it
  • How silica dust is produced
  • Health risk associated with silica dust
  • The silica dust exposure standards to abide by so that you can operate within the safe zone
  • How to manage hazards associated with silica dust

Social Media Etiquette

Social media etiquette revolves around common sense guidelines and workplace policies to preserve their businesses reputation online. In this course you will learn how to use social media effectively and how to steer clear of costly mistakes.

Overview of what is covered:

  • The advantages of social media for businesses
  • Social media risks in business
  • The importance of social media policies and what they should contain
  • How to help maximise your employers social media through LinkedIn
  • Social media do’s and don’t in the workplace


Teamwork is a collaborative effort of a group to achieve a common goal or task. In this course you will learn how to effectively work in a team to achieve to a common goal.

Overview of what is covered:

  • The 9 Belbin Team Roles
  • Common Communication Mistakes
  • Emotional Intelligence
  • Personality Types

Working in hot and cold environments

Work that involves hot or cold temperatures can lead to a range of symptoms from physical discomfort through to life threratening conditions. In this course you will learn about the health risks that may arise when working in hot and cold conditions.

Overview of what is covered:

  • The health impacts of working in hot and cold environments
  • How to identify the hazards and assess the risk of both types of environments
  • Control measures used to mitigate risk to ALARP for hot and cold environments
  • How to respond to heat related illness and hypothermia
  • When to seek medical attention

Further Information

The following information applies to all of the above courses.

Course Fees:

  • Members: $44.00 (Inc.GST)
  • Non-Members: $77.00 (Inc.GST)

Course Recognition

On successful completion of the course, learners will be issued with a Certificate of Attendance.

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